Sustainability Plan

Listening ahead

For us at Amplifon, listening to our stakeholders is the key to all our initiatives: listening to customers and their needs, listening to all our people and their passions, listening to local communities and future generations, listening to the regulatory framework and the environment where we operate. 

For this reason, we launched Listening Ahead, our first Sustainability Plan that will guide us in achieving future sustainability goals with respect to our four areas of commitment, designed in line with the main Sustainable Development Goals (SDGs) defined by the United Nations in the context of the 2030 Agenda for Sustainable Development, to which we can contribute the most.

OUR SUSTAINABILITY GOALS

PRODUCT & SERVICE STEWARDSHIP

We aim to raise awareness and accessibility of hearing care by providing innovative experiences and listening to the needs of our customers.

This is how we contribute to the SDG 3 - Good health & well-being and SDG 8 - Decent work & economic growth.

GOAL

Promote awareness of the importance of hearing, breaking down barriers and stigmatization 

Facilitate access to hearing care and improve the life of as many people as possible 

Promote increasingly innovative, engaging and digital solutions

Target

Promote awareness of the importance of hearing, breaking down barriers and stigmatization 

Raise awareness every year about hearing care among more than 160 million people over the age of 55 until 2023 through TV campaigns and telemarketing 

Facilitate access to hearing care and improve the life of as many people as possible 

Offer free hearing tests, generating a total saving of more than €700 million for customers and prospects in the three years period 2021-2023

Promote increasingly innovative, engaging and digital solutions

Achieve at least 85% global penetration of the Amplifon Product Experience (APE) in the addressable market of various Countries by 20233

kpi

Promote awareness of the importance of hearing, breaking down barriers and stigmatization 

Number of people over the age of 55 reached by awareness-raising campaigns per year (millions of people)

Facilitate access to hearing care and improve the life of as many people as possible 

Annual financial saving for customers and prospects2 (€ million)

Promote increasingly innovative, engaging and digital solutions

APE penetration rate (in terms of units sold) in the addressable markets (%)

baseline

Promote awareness of the importance of hearing, breaking down barriers and stigmatization 

151 million (2020)

Facilitate access to hearing care and improve the life of as many people as possible 

€142 million (2020)

Promote increasingly innovative, engaging and digital solutions

79% (2020)

2021

Promote awareness of the importance of hearing, breaking down barriers and stigmatization 

177 million

Facilitate access to hearing care and improve the life of as many people as possible 

€200 million

Promote increasingly innovative, engaging and digital solutions

89%

2022

Promote awareness of the importance of hearing, breaking down barriers and stigmatization 

156 million1

Facilitate access to hearing care and improve the life of as many people as possible 

€289 million

Promote increasingly innovative, engaging and digital solutions

95%

1 It should be noted that during 2022, in some selected Countries, the planning of TV campaigns was reviewed.

2 The financial saving is estimated on the basis of the average cost of the hearing tests offered free of charge to customers in the majority of countries.

3 The addressable markets are those in which the sale of APE products is applicable.

PEOPLE EMPOWERMENT

We aim to attract, develop and retain the best talents to ensure the sustainability of the business, promoting diversity among our people.

This is how we contribute to SDG 5 – Gender equality and SDG 8 - Decent work & economic growth.

GOAL

Strengthen the leadership and functional skills of all employees globally

Ensure a solid succession pipeline for key roles 

Ensure a healthy and inclusive winning workplace driven by communication and involvement

Promote equal opportunities at all levels of the business 

Target

Strengthen the leadership and functional skills of all employees globally

Provide at least 3 days on average of training per year per capita for back-office staff and for the global field force (excluding specific plans), with unlimited access to the e-learning training platform until 2023

Ensure a solid succession pipeline for key roles 

Ensure that at least 40% of the back-office population is assessed as talents & high performers to access the succession pipeline by 20235

Ensure a healthy and inclusive winning workplace driven by communication and involvement

Ensure a participation rate of at least 85% in the global engagement survey, with at least 90% of respondents stating that they feel engaged (rating >=3) until 20236

Promote equal opportunities at all levels of the business 

Maintain an appropriate level of gender representation in the global back-office population (always above 50%) and the global leadership population (always above 25%) until 2023

kpi

Strengthen the leadership and functional skills of all employees globally

- Average number of training days per person per year – back-office (days/year)

 

- Average number of training days per person per year – field force4 (days/year)

Ensure a solid succession pipeline for key roles 

Percentage of talents & high performers per year in the back-office population (%) 

Ensure a healthy and inclusive winning workplace driven by communication and involvement

- Global engagement survey participation rate (%)

 

- Percentage of respondents giving a rating >=3 on a scale from 1 to 5 (%))

Promote equal opportunities at all levels of the business 

- Percentage of female employees in the global back-office population (%)

 

- Percentage of female employees in the global leadership population (%)

baseline

Strengthen the leadership and functional skills of all employees globally

1.6 (2020)

 

 

 

2.8 (2020)

Ensure a solid succession pipeline for key roles 

36% (2020)

Ensure a healthy and inclusive winning workplace driven by communication and involvement

81% (2019)

 

 

 

92% (2019)

Promote equal opportunities at all levels of the business 

57% (2020)

 

 

 

27% (2020)

2021

Strengthen the leadership and functional skills of all employees globally

3.0

 

 

 

3.6

Ensure a solid succession pipeline for key roles 

36%

Ensure a healthy and inclusive winning workplace driven by communication and involvement

80%

 

 

 

88%

Promote equal opportunities at all levels of the business 

55%

 

 

 

30%

2022

Strengthen the leadership and functional skills of all employees globally

3.6

 

 

 

4.0

Ensure a solid succession pipeline for key roles 

39%

Ensure a healthy and inclusive winning workplace driven by communication and involvement

NA

 

 

 

NA

Promote equal opportunities at all levels of the business 

52%

 

 

 

29%

4 Including the non-employee field force personnel (external hearing care specialists) with the exception of franchisees.

5 The field force personnel evaluation system (with reference to hearing care specialists only and excluding Area Managers who are already included in the back-office personnel evaluation process) is in the process of being implemented.

6 The global engagement survey is carried out every two years, therefore the data will be available for the 2023 financial year.

COMMUNITY IMPACT

We aim to promote social inclusion and to spread greater awareness about hearing-loss prevention, hearing well-being, responsible listening and the impact of noise pollution.

This is how we contribute to the SDG 3 – Good health & well-being and  SDG 10 – Reduced inequalities.

GOAL

Support the activities of the Group Foundations to spread the “sound of inclusion”

Promote awareness about responsible listening among the younger generation 

Increase awareness about the importance of hearing well-being and the impacts of noise pollution among communities

Target

Support the activities of the Group Foundations to spread the “sound of inclusion”

Contribute to the ramp-up of the Amplifon Foundation with approximately €3 million by 2023

Promote awareness about responsible listening among the younger generation 

Extend the “Listen Responsibly” program to new Countries and involve a total of at least 40,000 students and 1,600 schools by 2023

Increase awareness about the importance of hearing well-being and the impacts of noise pollution among communities

Map at least 20,000 noise measurements from 6,000 people through the noise tracker of the “Listen Responsibly” app by 2023

kpi

Support the activities of the Group Foundations to spread the “sound of inclusion”

Amplifon’s financial contribution to the Amplifon Foundation (€ millions)

Promote awareness about responsible listening among the younger generation 

- Number of students involved (total no. of students)

 

- Number of schools involved (total no. of schools)

Increase awareness about the importance of hearing well-being and the impacts of noise pollution among communities

- Number of mapped noise measurements (total no. of measurements)

 

- Number of users of the “Listen Responsibly” app (total no. of users)

baseline

Support the activities of the Group Foundations to spread the “sound of inclusion”

€0.7 million (2020) 

Promote awareness about responsible listening among the younger generation 

20,000 (2020) 

 

 

800 (2020) 

Increase awareness about the importance of hearing well-being and the impacts of noise pollution among communities

4,000 (2020) 

 

 

2,700 (2020) 

2021

Support the activities of the Group Foundations to spread the “sound of inclusion”

€1.3 million

Promote awareness about responsible listening among the younger generation 

24,500 (2020-2021)

 

 

1,000 (2020-2021)

Increase awareness about the importance of hearing well-being and the impacts of noise pollution among communities

9,000 (2020-2021)

 

 

5,700 (2020-2021)

2022

Support the activities of the Group Foundations to spread the “sound of inclusion”

€1.5 million

Promote awareness about responsible listening among the younger generation 

32,000 (2020-2022)

 

 

1,530 (2020-2022)

Increase awareness about the importance of hearing well-being and the impacts of noise pollution among communities

12,500 (2020-2022)

 

 

13,200 (2020-2022)

ETHICAL BEHAVIOR

We aim to encourage responsible and sustainable practices along the value chain and take action to reduce the environmental impact of our business.

This is how we contribute to the SDG 7 – Affordable & clean energy and  SDG 12 – Responsible consumption and production.

GOAL

Integrate sustainability criteria into the responsible management of the supply chain

Increase the use of renewable energy to limit the environmental impact of the business activities

Promote the use of rechargeable hearing aids to reduce the use and disposal of batteries

Target

Integrate sustainability criteria into the responsible management of the supply chain

Define a global supplier evaluation framework based on ESG risks by 2021, and implement this framework in a pilot country by 2023

Increase the use of renewable energy to limit the environmental impact of the business activities

Increase the use of certified renewable electricity to at least 70% of the electricity consumption of offices and direct shops by 2023, avoiding the related CO2e emissions 

Promote the use of rechargeable hearing aids to reduce the use and disposal of batteries

Increase the penetration and use of rechargeable hearing aids avoiding the use of more than 200 million batteries per year by 2023

kpi

Integrate sustainability criteria into the responsible management of the supply chain

Define a global framework for the supplier ESG evaluation 

Increase the use of renewable energy to limit the environmental impact of the business activities

- Share of electricity purchased and certified as coming from renewable sources compared with the total electricity consumption for offices and direct shops7 (%)

 

- Quantity of CO2e avoided, Scope 2 – Location-based approach (LB) and Market-based approach (MB) - (tonnes of CO2e)

Promote the use of rechargeable hearing aids to reduce the use and disposal of batteries

Total number of batteries “saved”8 per year (millions of batteries)

baseline

Integrate sustainability criteria into the responsible management of the supply chain

NA (2020)

Increase the use of renewable energy to limit the environmental impact of the business activities

28% (2020)

 

 

 

 

2,893 (2020- LB)

3,763 (2020 - MB)

Promote the use of rechargeable hearing aids to reduce the use and disposal of batteries

74 million

2021

Integrate sustainability criteria into the responsible management of the supply chain

Framework defined

Increase the use of renewable energy to limit the environmental impact of the business activities

30%

 

 

 

 

2,984 (LB)

4,397 (MB)

Promote the use of rechargeable hearing aids to reduce the use and disposal of batteries

131 million 

2022

Integrate sustainability criteria into the responsible management of the supply chain

Integration of the Supplier Code of Conduct into the qualification process

Increase the use of renewable energy to limit the environmental impact of the business activities

52%

 

 

 

 

4,054 (LB)

5,701 (MB)

Promote the use of rechargeable hearing aids to reduce the use and disposal of batteries

194 million

7 The increase in the share of electricity purchased and certified as coming from renewable sources is affected by the contracts already in place with local suppliers. Compared to last year, in 2022 this type of procurement was also activated in France and Spain.

8 The quantity of saved batteries is estimated on the basis of the number of rechargeable devices sold and in circulation, the average quantity of batteries used annually by a non-rechargeable device, and an average device’s life of 5 years.

THIS IS HOW
WE CONTRIBUTE TO THE MAIN SUSTAINABLE DEVELOPMENT GOALS

Sustainability plan figures in excel

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