Sustainability Plan

Listening ahead

For us at Amplifon, listening to our stakeholders is the key to all our initiatives: listening to customers and their needs, listening to all our people and their passion, listening to local communities and younger generations, listening to the regulatory framework and the environment in which we operate.

For this we have launched Listening Ahead, our first Sustainability Plan that will guide us towards achieving future sustainability goals with respect to our four areas of commitment, and defined in line with the main Sustainable Development Goals (SDGs), defined by the United Nations in the context of the 2030 Agenda for Sustainable Development, to which we can make a greater contribution.

Discover all our goals in our "Listening Ahead" Digital Poster!

LISTENING AHEAD DIGITAL POSTER

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OUR SUSTAINABILITY GOALS

PRODUCT & SERVICE STEWARDSHIP

We aim to raise awareness and accessibility of hearing care by providing innovative experiences and listening to the needs of our customers.

This is how we contribute to the Sustainable Development Goals 3 - Good health & well-being and 8 - Decent work & economic growth.

GOAL

Promote awareness of the importance of hearing, breaking down barriers and stigmatization

Facilitate access to hearing care and improve the life of as many people as possible

Promote increasingly innovative, engaging and digital solutions

Target

Promote awareness of the importance of hearing, breaking down barriers and stigmatization	Raise awareness every year about hearing care among more than 160 million people over the age of 55 until 2023 through TV campaigns and telemarketing
Facilitate access to hearing care and improve the life of as many people as possible	Offer free hearing tests, generating a total saving of more than €700 million for customers and prospects in the three years period 2021-2023
Promote increasingly innovative, engaging and digital solutions	Achieve at least 85% global penetration of the Amplifon Product Experience (APE) in the addressable market of various Countries by 2023²

kpi

Promote awareness of the importance of hearing, breaking down barriers and stigmatization	Number of people over the age of 55 reached by awareness-raising campaigns per year (millions of people)
Facilitate access to hearing care and improve the life of as many people as possible	Annual financial saving for customers and prospects¹ (€ millions)
Promote increasingly innovative, engaging and digital solutions	APE penetration rate (in terms of units sold) in the addressable markets (%)

baseline

Promote awareness of the importance of hearing, breaking down barriers and stigmatization	151 million (2020)
Facilitate access to hearing care and improve the life of as many people as possible	€142 million (2020)
Promote increasingly innovative, engaging and digital solutions	79% (2020)

2021

Promote awareness of the importance of hearing, breaking down barriers and stigmatization	177 million
Facilitate access to hearing care and improve the life of as many people as possible	€200 million
Promote increasingly innovative, engaging and digital solutions	89%

1 The financial saving is estimated on the basis of the average cost of the hearing tests offered free of charge to customers in the majority of countries.

2 The addressable markets are those in which the sale of APE products is applicable.

PEOPLE EMPOWERMENT

We aim to attract, develop and retain the best talents to ensure the sustainability of the business, promoting diversity among our people.

This is how we contribute to the Sustainable Development Goals 5 – Gender equality and 8 - Decent work & economic growth.

GOAL

Strengthen the leadership and functional skills of all employees globally

Ensure a solid succession pipeline for key roles

Ensure a healthy and inclusive winning workplace driven by communication and involvement

Promote equal opportunities at all levels of the business

Target

Strengthen the leadership and functional skills of all employees globally	Provide at least 3 days on average of training per year per capita for back-office staff and for the global field force (excluding specific plans), with unlimited access to the e-learning training platform until 2023
Ensure a solid succession pipeline for key roles	Ensure that at least 40% of the back -office population and at least 25% of the field force population are assessed as talents & high performers to access the succession pipeline by 2023
Ensure a healthy and inclusive winning workplace driven by communication and involvement	Ensure a participation rate of at least 85% in the global engagement survey, with at least 90% of respondents stating that they feel engaged (rating >=3) until 2023³
Promote equal opportunities at all levels of the business	Maintain an appropriate level of gender representation in the global back-office population (always above 50%) and the global leadership population (always above 25%) until 2023

kpi

Strengthen the leadership and functional skills of all employees globally	- Average number of training days per person per year – back-office (days/year) - Average number of training days per person per year – field force¹ (days/year)
Ensure a solid succession pipeline for key roles	- Percentage of talents & high performers per year in the back- office population (%) - Percentage of talents & high performers per year in the field force population² (%)
Ensure a healthy and inclusive winning workplace driven by communication and involvement	- Global engagement survey participation rate (%) - Percentage of respondents giving a rating >=3 on a scale from 1 to 5 (%))
Promote equal opportunities at all levels of the business	- Percentage of female employees in the global back-office population (%) - Percentage of female employees in the global leadership population (%)

baseline

Strengthen the leadership and functional skills of all employees globally	1.6 (2020) 2.8 (2020)
Ensure a solid succession pipeline for key roles	36% (2020) NA (2020)
Ensure a healthy and inclusive winning workplace driven by communication and involvement	81% (2019) 92% (2019)
Promote equal opportunities at all levels of the business	57% (2020) 27% (2020)

2021

Strengthen the leadership and functional skills of all employees globally	3.0 3.6
Ensure a solid succession pipeline for key roles	36% NA
Ensure a healthy and inclusive winning workplace driven by communication and involvement	80% 88%
Promote equal opportunities at all levels of the business	55% 30%

1 Including the non-employee field force personnel (external hearing care specialists) with the exception of franchisees.

2 The field force personnel evaluation system (with reference to hearing care specialists only and excluding Area Managers who are already included in the back-office personnel evaluation process) is in the process of being implemented.

3 The performances related to the global engagement survey, which is carried out every two years, were influenced by the large quantity of acquisitions of stores and new companies that took place in 2021, with the integration process already underway. Insofar as it is slightly lower than the previous version (80% compared with 81%), the participation rate remains essentially in line with the benchmark target, while the percentage of respondents that expressed a positive opinion on the company reached the established target (90%) on a like-for-like basis compared with 2019.

COMMUNITY IMPACT

We aim to promote social inclusion and to spread greater awareness about hearing-loss prevention, hearing well-being, responsible listening and the impact of noise pollution.

This is how we contribute to the Sustainable Development Goals 3 – Good health & well-being and 10 – reduced inequalities.

GOAL

Support the activities of the Group Foundations to spread the “sound of inclusion”

Promote awareness about responsible listening among the younger generation

Increase awareness about the importance of hearing well-being and the impacts of noise pollution among communities

Target

Support the activities of the Group Foundations to spread the “sound of inclusion”	Contribute to the ramp-up of the Amplifon Foundation with approximately €3 million by 2023
Promote awareness about responsible listening among the younger generation	Extend the “Listen Responsibly” program to new Countries and involve a total of at least 40,000 students and 1,600 schools by 2023
Increase awareness about the importance of hearing well-being and the impacts of noise pollution among communities	Map at least 20,000 noise measurements from 6,000 people through the noise tracker of the “Listen Responsibly” app by 2023

kpi

Support the activities of the Group Foundations to spread the “sound of inclusion”	Amplifon’s financial contribution to the Amplifon Foundation (€ millions)
Promote awareness about responsible listening among the younger generation	- Number of students involved (total no. of students) - Number of schools involved (total no. of schools)
Increase awareness about the importance of hearing well-being and the impacts of noise pollution among communities	- Number of mapped noise measurements (total no. of measurements) - Number of users of the “Listen Responsibly” app (total no. of users)

baseline

Support the activities of the Group Foundations to spread the “sound of inclusion”	€0.7 million (2020)
Promote awareness about responsible listening among the younger generation	20,000 (2020) 800 (2020)
Increase awareness about the importance of hearing well-being and the impacts of noise pollution among communities	4,000 (2020) 2,700 (2020)

2021

Support the activities of the Group Foundations to spread the “sound of inclusion”	€1.3 million
Promote awareness about responsible listening among the younger generation	24,500 (2020-2021) 1,000 (2020-2021)
Increase awareness about the importance of hearing well-being and the impacts of noise pollution among communities	9,000 (2020-2021) 5,700 (2020-2021)

ETHICAL BEHAVIOR

We aim to encourage responsible and sustainable practices along the value chain and take action to reduce the environmental impact of our business.

This is how we contribute to the Sustainable Development Goals 7 – Affordable & clean energy and 12 – Responsible consumption and production.

GOAL

Integrate sustainability criteria into the responsible management of the supply chain

Increase the use of renewable energy to limit the environmental impact of the business activities

Promote the use of rechargeable hearing aids to reduce the use and disposal of batteries

Target

Integrate sustainability criteria into the responsible management of the supply chain	Define a global supplier evaluation framework based on ESG risks by 2021, and implement this framework in a pilot country by 2023¹
Increase the use of renewable energy to limit the environmental impact of the business activities	Increase the use of certified renewable electricity to at least 70% of the electricity consumption of offices and direct shops by 2023, avoiding the related CO_2e emissions
Promote the use of rechargeable hearing aids to reduce the use and disposal of batteries	Increase the penetration and use of rechargeable hearing aids avoiding the use of more than 200 million batteries by 2023

kpi

Integrate sustainability criteria into the responsible management of the supply chain	Define a global framework for the supplier ESG evaluation
Increase the use of renewable energy to limit the environmental impact of the business activities	- Share of electricity purchased and certified as coming from renewable sources compared with the total electricity consumption for offices and direct shops² (%) - Quantity of CO_2e avoided, Scope 2 – Location-based approach (LB) and Market-based approach (MB) - (tonnes of CO_2e)
Promote the use of rechargeable hearing aids to reduce the use and disposal of batteries	Total number of batteries “saved”³ (millions of batteries)

baseline

Integrate sustainability criteria into the responsible management of the supply chain	NA (2020)
Increase the use of renewable energy to limit the environmental impact of the business activities	28% (2020) 2,893 (2020- LB) 3,763 (2020 - MB)
Promote the use of rechargeable hearing aids to reduce the use and disposal of batteries	74 million (2018-2020)

2021

Integrate sustainability criteria into the responsible management of the supply chain	Framework defined
Increase the use of renewable energy to limit the environmental impact of the business activities	30% 2,984 (LB) 4,397 (MB)
Promote the use of rechargeable hearing aids to reduce the use and disposal of batteries	131 million (2018-2021)

1 Compared with the first release of the Sustainability Plan, which only involved the definition of the framework by 2021, this target was integrated with a pilot implementation of the framework to be concluded by 2023.

2 The increase in the share of electricity purchased and certified as coming from renewable sources is affected by the contracts already in place with local suppliers. However, note that from 2020 to 2021 this share increased from 23% to 38% for the offices, involving new countries including Italy, Portugal and the United Kingdom.

3 The quantity of saved batteries is estimated on the basis of the number of rechargeable devices sold and in circulation, the average quantity of batteries used annually by a non-rechargeable device, and an average device’s life of 5 years.

OUR CONTRIBUTION TO THE SUSTAINABLE DEVELOPMENT GOALS

The Sustainable Development Goals have been one of the main international benchmarks for sustainable development, guiding public and private organizations in their efforts to contribute to global and shared goals to be achieved by 2030. In line with the path traced by our Sustainability Plan, we have identified the main SDGs to which we can make the greatest contribution thanks to our activities and our goals along the value chain: 3 (Good Health and Well-Being), 5 (Gender Equality), 7 (Affordable and Clean Energy), 8 (Decent Work and Economic Growth), 10 (Reduced Inequality), 12 (Responsible Consumption and Production), 17 (Partnerships for the goals).

This is how we contribute to the United Nation's Sustainable Development Goals.

we support the united nations global compact

with the aim of promoting an increasingly responsible business capable of meeting global challenges through the compliance and promotion of the fundamental Ten Principles on human and labour rights, environment and anti-corruption.