Sustainability Plan
Listening ahead
For us at Amplifon, listening to our stakeholders is the key to all our initiatives: listening to customers and their needs, listening to all our people and their passions, listening to local communities and future generations, listening to the regulatory framework and the environment where we operate.
In 2020, we put our commitment areas into practice by launching our first Sustainability Plan, 'Listening Ahead', for the 2021-2023 period. Three years later, in 2024, we have redesigned a new Sustainability Plan, so that it is even more integrated with our business strategy and key emerging regulations, and updated each year. In formulating the Plan's targets, we constantly consider the priorities and demands of our stakeholders, consistent with our corporate culture. We also highlight the contribution to the UN 2030 Agenda for Sustainable Development and the most relevant Sustainable Development Goals (SDGs) to our business.
Sustainability Plan
OUR SUSTAINABILITY GOALS
Our sustainability plan consists of four main pillars, aligned with the four pillars of our Sustainability Policy.
PRODUCT & SERVICE STEWARDSHIP
We aim to raise awareness and accessibility of hearing care by providing innovative experiences and listening to the needs of our customers.
This is how we contribute to the SDG 3 - Good health & well-being and SDG 8 - Decent work & economic growth.
Sustainability Plan
GOAL
|
Facilitate access to hearing care and improve the lives of as many people as possible |
|
Promote increasingly innovative and engaging hearing experience |
|
Support students and professionals in joining the hearing care sector |
|
Improve the sustainability characteristics of the Amplifon branded products’ packaging |
Target
|
Facilitate access to hearing care and improve the lives of as many people as possible |
Offer free complete hearing tests1, generating a total saving of more than €600 million for prospects and customers in the period 2024-2026 |
|
Promote increasingly innovative and engaging hearing experience |
Implement the New Store Protocol in at least one-third of countries by 2026 |
|
Support students and professionals in joining the hearing care sector |
Globally invest in future audiologists and hearing care professionals by offering adult professional programs and licensing support involving at least 800 people in the period 2024-2026 |
|
Improve the sustainability characteristics of the Amplifon branded products’ packaging |
Launch the new Amplifon-branded product re-usable packaging with revised material, in 85% of APE2 countries, by 2026 |
kpi
|
Facilitate access to hearing care and improve the lives of as many people as possible |
Clients and prospects’ annual economic savings (millions €) |
|
Promote increasingly innovative and engaging hearing experience |
Percentage of countries adopting the New Store Protocol (%) |
|
Support students and professionals in joining the hearing care sector |
Number of students, professionals and, junior professionals supported (nr.) |
|
Improve the sustainability characteristics of the Amplifon branded products’ packaging |
Percentage of APE countries with new packaging (%) |
baseline (2023)
|
Facilitate access to hearing care and improve the lives of as many people as possible |
€ 184 million |
|
Promote increasingly innovative and engaging hearing experience |
4% |
|
Support students and professionals in joining the hearing care sector |
363 |
|
Improve the sustainability characteristics of the Amplifon branded products’ packaging |
42% (2024) |
ACTUAL
|
Facilitate access to hearing care and improve the lives of as many people as possible |
€ 411 million (2024-2025) |
|
Promote increasingly innovative and engaging hearing experience |
27% (2025) |
|
Support students and professionals in joining the hearing care sector |
580 (2024-2025) |
|
Improve the sustainability characteristics of the Amplifon branded products’ packaging |
95% (2025) |
1 This target is calculated on the only individuals who received a complete test (i.e., on four frequencies) for a selection of countries (10 out of 26) for which data is available in the new front office systems. Savings are estimated on the basis of the average cost of hearing tests offered free of charge to customers.
2 APE countries (Amplifon Product Experience) refer to countries where the Amplifon branded product line is present.
PEOPLE EMPOWERMENT
We aim to attract, develop and retain the best talents to ensure the sustainability of the business, promoting diversity among our people.
This is how we contribute to SDG 5 – Gender equality and SDG 8 - Decent work & economic growth.
Sustainability Plan
GOAL
|
Strengthen the leadership and functional skills of all employees globally |
|
Ensure a solid succession pipeline for key roles |
|
Ensure a healthy, engaging, and inclusive winning workplace |
|
Promote equal opportunities at all levels of the organization |
Target
|
Strengthen the leadership and functional skills of all employees globally |
Provide at least 3 days on average of training per year per capita for back-office employees (of which at least 2 hours on average of training on sustainability-related topics) and field force employees, up to 2026 |
|
Ensure a solid succession pipeline for key roles |
Ensure that at least 40% of the back-office population is assessed as talents & high performers every year up to 2026
Ensure that at least 30% of the field force is assessed as talents & high performers by 2026 in the countries where the new assessment system for the field force is implemented |
|
Ensure a healthy, engaging, and inclusive winning workplace |
Obtain the Top Employer Global Certification by 2026 |
|
Promote equal opportunities at all levels of the organization |
Maintain an appropriate level of gender representation in the global back-office population (at least above 50%) every year up to 2028
Introduce a set of global policies focused on equity and transparency, including at least: Reward, Wellbeing & Benefit, Career Progression & Merit, Talent Acquisition and Parental Policy, by 20263 |
kpi
|
Strengthen the leadership and functional skills of all employees globally |
Average number of days of training per back-office employee per year (days/year)
Average number of hours of training per back-office employee per year (hours/year)
Average number of days of training per field force3 employee per year (days/year) |
|
Ensure a solid succession pipeline for key roles |
Percentage of talents & high performers per year in the back-office population (%)
Percentage of talents & high performers per year in the field force population according to the new assessment system (%) |
|
Ensure a healthy, engaging, and inclusive winning workplace |
Global Top Employer certification obtainment (y/n) |
|
Promote equal opportunities at all levels of the organization |
Percentage of female employees in the global back-office population (%)
Draft the Reward, Wellbeing & Benefit, Career Progression & Merit, Talent Acquisition and Parental policies (yes/no) |
baseline (2023)
|
Strengthen the leadership and functional skills of all employees globally |
3.6
0.4
3.7 |
|
Ensure a solid succession pipeline for key roles |
43%
27% |
|
Ensure a healthy, engaging, and inclusive winning workplace |
Certification for EU, NA, Colombia, New Zealand |
|
Promote equal opportunities at all levels of the organization |
53%
- (2025) |
actual
|
Strengthen the leadership and functional skills of all employees globally |
3.1 (2025)
3.4 (2025)
5.3 (2025) |
|
Ensure a solid succession pipeline for key roles |
46% (2025)
29% (2025) |
|
Ensure a healthy, engaging, and inclusive winning workplace |
Certification Global Top Employer Obtained (2025) |
|
Promote equal opportunities at all levels of the organization |
53% (2025)
- (2025) |
3 Including non-employee field force personnel, excluding franchisees.
4 This target, introduced in 2025, reflects the Group’s commitment to proactively aligning with the new Pay Transparency Directive.
COMMUNITY IMPACT
We aim to promote social inclusion and to spread greater awareness about hearing-loss prevention, hearing well-being, responsible listening and the impact of noise pollution.
This is how we contribute to the SDG 3 – Good health & well-being and SDG 10 – Reduced inequalities.
Sustainability Plan
GOAL
|
Promote awareness about responsible listening and increase awareness about hearing care well-being |
|
Support employee volunteering, ambassadorship, and engagement initiatives |
|
Support the Group Foundations’ activities to spread the “sound of inclusion” |
Target
|
Promote awareness about responsible listening and increase awareness about hearing care well-being |
Extend the “Listen Responsibly” program to involve a total of at least 20 million people under 35 (including students) through digital communication campaigns and events by 2028
Reach at least 110,000 total noise measurements via the noise tracker of the “Listen Responsibly” app by 2026 |
|
Support employee volunteering, ambassadorship, and engagement initiatives |
Reach at least 5,000 employees’ participations in Foundations’ volunteering initiatives and Social Ambassadorship initiatives in the period 2024-2026 |
|
Support the Group Foundations’ activities to spread the “sound of inclusion” |
Contribute to the development of Amplifon Foundation’s activities, also to expand its activities in other countries outside Italy, with at least €5 million donated in the three years 2024-2026 |
kpi
|
Promote awareness about responsible listening and increase awareness about hearing care well-being |
Number of people under 35 reached via the Listen Responsibly program (nr.)
Number of noise measurements mapped (no. of total measurements) |
|
Support employee volunteering, ambassadorship, and engagement initiatives |
Number of participations (no.) |
|
Support the Group Foundations’ activities to spread the “sound of inclusion” |
Amplifon’s financial contribution to the Amplifon Foundation (€ millions) |
baseline (2023)
|
Promote awareness about responsible listening and increase awareness about hearing care well-being |
48,7635
22,779 |
|
Support employee volunteering, ambassadorship, and engagement initiatives |
1,553 |
|
Support the Group Foundations’ activities to spread the “sound of inclusion” |
€ 4.3 million (2021-2023) |
ACTUAL
|
Promote awareness about responsible listening and increase awareness about hearing care well-being |
25,474,021 (2024-2025)
103,072 (2024-2025) |
|
Support employee volunteering, ambassadorship, and engagement initiatives |
7,266 (2024-2025) |
|
Support the Group Foundations’ activities to spread the “sound of inclusion” |
€ 4.5 million (2024-2025) |
5 The 2023 baseline only includes students involved in “Listen Responsibly” initiatives in schools, excluding digital campaigns that have been included from 2024.
ETHICAL CONDUCT & ENVIRONMENTAL RESPONSIBILITY
We aim to encourage responsible and sustainable practices along the value chain and take action to reduce the environmental impact of our business.
This is how we contribute to the SDG 12 – Responsible consumption and production and SDG 13 – Climate Action.
Sustainability Plan
GOAL
|
Integrate sustainability criteria into the responsible management of the supply chain |
|
Increase the supply of green electricity and reduce GHG emissions to limit Amplifon’s carbon footprint |
|
Promote the use of rechargeable hearing aids to reduce the use of disposable batteries and properly dispose end-of-life batteries |
|
Foster a culture of respect and accountability for human rights across all levels of the organization. |
Target
|
Integrate sustainability criteria into the responsible management of the supply chain |
Achieve Supplier Code of Conduct (SCoC) acceptance and conduct supplier ESG assessment of 100% of the main direct suppliers6 and at least 50% of key indirect suppliers7, by spend, by 2026 |
|
Increase the supply of green electricity and reduce GHG emissions to limit Amplifon’s carbon footprint |
Reach 100% of green electricity supply for HQs and direct stores by 2030
Reach more than 60% hybrid or fully electric global car fleet by 2030
Set and submit near-term decarbonization Science-based Targets by 2025 |
|
Promote the use of rechargeable hearing aids to reduce the use of disposable batteries and properly dispose end-of-life batteries |
Increase the penetration and use of rechargeable hearing aids avoiding the use of more than 320 million batteries per year by 2028
Install in at least 50% of direct stores end-of-life battery collectors for a new centralized collection and recycling process by 2026 |
|
Foster a culture of respect and accountability for human rights across all levels of the organization. |
Ensure the development and launch of a Human Rights Policy by the end of 2025 |
kpi
|
Integrate sustainability criteria into the responsible management of the supply chain |
Direct suppliers’ SCoC acceptance coverage (%, by spend)
Direct suppliers’ ESG assessment coverage (%, by spend)
Key indirect suppliers’ SCoC acceptance coverage (%, by spend)
Key indirect suppliers' ESG assessment coverage (%, by spend) |
|
Increase the supply of green electricity and reduce GHG emissions to limit Amplifon’s carbon footprint |
Share of green electricity supply for HQs and direct stores (%)
Share of hybrid/fully electric cars within the global fleet (%)
SBTi submission (y/n) |
|
Promote the use of rechargeable hearing aids to reduce the use of disposable batteries and properly dispose end-of-life batteries |
Number of batteries “saved”8 each year (millions of batteries)
Share of direct stores provided with the new battery collectors (%) |
|
Foster a culture of respect and accountability for human rights across all levels of the organization. |
Launch of a Human Rights Policy (yes/no) |
baseline (2023)
|
Integrate sustainability criteria into the responsible management of the supply chain |
79%
-
20%
- |
|
Increase the supply of green electricity and reduce GHG emissions to limit Amplifon’s carbon footprint |
74%
13%
Commitment to SBTi |
|
Promote the use of rechargeable hearing aids to reduce the use of disposable batteries and properly dispose end-of-life batteries |
254 million
- |
|
Foster a culture of respect and accountability for human rights across all levels of the organization. |
- (2024) |
ACTUAL
|
Integrate sustainability criteria into the responsible management of the supply chain |
100% (2025)
100% (2025)
48% (2025)
46% (2025) |
|
Increase the supply of green electricity and reduce GHG emissions to limit Amplifon’s carbon footprint |
83% (2025)
31% (2025)
Targets validated by SBTi (2025) |
|
Promote the use of rechargeable hearing aids to reduce the use of disposable batteries and properly dispose end-of-life batteries |
295 million (2025)
48% (2025) |
|
Foster a culture of respect and accountability for human rights across all levels of the organization. |
Human Rights Policy Launched (2025) |
6 “Direct Suppliers” are defined as global and regional manufacturers of hearing aids, related accessories and spare parts, batteries, earmolds, packaging and hearing protection devices, with annual expenditureexceeding €1,000.
7 “Key Indirect Suppliers” refers to global and regional suppliers mainly specialising in the supply of global Marketing, IT and Retail goods and services, with annual expenditure exceeding €100,000.
8 The amount of batteries “saved” per year is estimated based on the number of rechargeable devices sold and in circulation, the average amount of batteries used annually by a non-rechargeable device, and anaverage device life of five years.
Sustainability plan figures in excel
Please think about the environment before printing.
