
Sustainability Plan
Listening ahead
For us at Amplifon, listening to our stakeholders is the key to all our initiatives: listening to customers and their needs, listening to all our people and their passions, listening to local communities and future generations, listening to the regulatory framework and the environment where we operate.
For this reason, we launched Listening Ahead, our first Sustainability Plan that will guide us in achieving future sustainability goals with respect to our four areas of commitment, designed in line with the main Sustainable Development Goals (SDGs) defined by the United Nations in the context of the 2030 Agenda for Sustainable Development, to which we can contribute the most.
OUR SUSTAINABILITY GOALS
PRODUCT & SERVICE STEWARDSHIP
We aim to raise awareness and accessibility of hearing care by providing innovative experiences and listening to the needs of our customers.
This is how we contribute to the SDG 3 - Good health & well-being and SDG 8 - Decent work & economic growth.
GOAL
Promote awareness of the importance of hearing, breaking down barriers and stigmatization |
Facilitate access to hearing care and improve the life of as many people as possible |
Promote increasingly innovative, engaging and digital solutions |
Target
Promote awareness of the importance of hearing, breaking down barriers and stigmatization |
Raise awareness every year about hearing care among more than 160 million people over the age of 55 until 2023 through TV campaigns and telemarketing |
Facilitate access to hearing care and improve the life of as many people as possible |
Offer free hearing tests, generating a total saving of more than €700 million for customers and prospects in the three years period 2021-2023 |
Promote increasingly innovative, engaging and digital solutions |
Achieve at least 85% global penetration of the Amplifon Product Experience (APE) in the addressable market of various Countries by 20233 |
kpi
Promote awareness of the importance of hearing, breaking down barriers and stigmatization |
Number of people over the age of 55 reached by awareness-raising campaigns per year (millions of people) |
Facilitate access to hearing care and improve the life of as many people as possible |
Annual financial saving for customers and prospects2 (€ million) |
Promote increasingly innovative, engaging and digital solutions |
APE penetration rate (in terms of units sold) in the addressable markets (%) |
baseline
Promote awareness of the importance of hearing, breaking down barriers and stigmatization |
151 million (2020) |
Facilitate access to hearing care and improve the life of as many people as possible |
€142 million (2020) |
Promote increasingly innovative, engaging and digital solutions |
79% (2020) |
2021
Promote awareness of the importance of hearing, breaking down barriers and stigmatization |
177 million |
Facilitate access to hearing care and improve the life of as many people as possible |
€200 million |
Promote increasingly innovative, engaging and digital solutions |
89% |
2022
Promote awareness of the importance of hearing, breaking down barriers and stigmatization |
156 million1 |
Facilitate access to hearing care and improve the life of as many people as possible |
€289 million |
Promote increasingly innovative, engaging and digital solutions |
95% |
1 It should be noted that during 2022, in some selected Countries, the planning of TV campaigns was reviewed.
2 The financial saving is estimated on the basis of the average cost of the hearing tests offered free of charge to customers in the majority of countries.
3 The addressable markets are those in which the sale of APE products is applicable.
PEOPLE EMPOWERMENT
We aim to attract, develop and retain the best talents to ensure the sustainability of the business, promoting diversity among our people.
This is how we contribute to SDG 5 – Gender equality and SDG 8 - Decent work & economic growth.
GOAL
Strengthen the leadership and functional skills of all employees globally |
Ensure a solid succession pipeline for key roles |
Ensure a healthy and inclusive winning workplace driven by communication and involvement |
Promote equal opportunities at all levels of the business |
Target
Strengthen the leadership and functional skills of all employees globally |
Provide at least 3 days on average of training per year per capita for back-office staff and for the global field force (excluding specific plans), with unlimited access to the e-learning training platform until 2023 |
Ensure a solid succession pipeline for key roles |
Ensure that at least 40% of the back-office population is assessed as talents & high performers to access the succession pipeline by 20235 |
Ensure a healthy and inclusive winning workplace driven by communication and involvement |
Ensure a participation rate of at least 85% in the global engagement survey, with at least 90% of respondents stating that they feel engaged (rating >=3) until 20236 |
Promote equal opportunities at all levels of the business |
Maintain an appropriate level of gender representation in the global back-office population (always above 50%) and the global leadership population (always above 25%) until 2023 |
kpi
Strengthen the leadership and functional skills of all employees globally |
- Average number of training days per person per year – back-office (days/year)
- Average number of training days per person per year – field force4 (days/year) |
Ensure a solid succession pipeline for key roles |
Percentage of talents & high performers per year in the back-office population (%) |
Ensure a healthy and inclusive winning workplace driven by communication and involvement |
- Global engagement survey participation rate (%)
- Percentage of respondents giving a rating >=3 on a scale from 1 to 5 (%)) |
Promote equal opportunities at all levels of the business |
- Percentage of female employees in the global back-office population (%)
- Percentage of female employees in the global leadership population (%) |
baseline
Strengthen the leadership and functional skills of all employees globally |
1.6 (2020)
2.8 (2020) |
Ensure a solid succession pipeline for key roles |
36% (2020) |
Ensure a healthy and inclusive winning workplace driven by communication and involvement |
81% (2019)
92% (2019) |
Promote equal opportunities at all levels of the business |
57% (2020)
27% (2020) |
2021
Strengthen the leadership and functional skills of all employees globally |
3.0
3.6 |
Ensure a solid succession pipeline for key roles |
36% |
Ensure a healthy and inclusive winning workplace driven by communication and involvement |
80%
88% |
Promote equal opportunities at all levels of the business |
55%
30% |
2022
Strengthen the leadership and functional skills of all employees globally |
3.6
4.0 |
Ensure a solid succession pipeline for key roles |
39% |
Ensure a healthy and inclusive winning workplace driven by communication and involvement |
NA
NA |
Promote equal opportunities at all levels of the business |
52%
29% |
4 Including the non-employee field force personnel (external hearing care specialists) with the exception of franchisees.
5 The field force personnel evaluation system (with reference to hearing care specialists only and excluding Area Managers who are already included in the back-office personnel evaluation process) is in the process of being implemented.
6 The global engagement survey is carried out every two years, therefore the data will be available for the 2023 financial year.
COMMUNITY IMPACT
We aim to promote social inclusion and to spread greater awareness about hearing-loss prevention, hearing well-being, responsible listening and the impact of noise pollution.
This is how we contribute to the SDG 3 – Good health & well-being and SDG 10 – Reduced inequalities.
GOAL
Support the activities of the Group Foundations to spread the “sound of inclusion” |
Promote awareness about responsible listening among the younger generation |
Increase awareness about the importance of hearing well-being and the impacts of noise pollution among communities |
Target
Support the activities of the Group Foundations to spread the “sound of inclusion” |
Contribute to the ramp-up of the Amplifon Foundation with approximately €3 million by 2023 |
Promote awareness about responsible listening among the younger generation |
Extend the “Listen Responsibly” program to new Countries and involve a total of at least 40,000 students and 1,600 schools by 2023 |
Increase awareness about the importance of hearing well-being and the impacts of noise pollution among communities |
Map at least 20,000 noise measurements from 6,000 people through the noise tracker of the “Listen Responsibly” app by 2023 |
kpi
Support the activities of the Group Foundations to spread the “sound of inclusion” |
Amplifon’s financial contribution to the Amplifon Foundation (€ millions) |
Promote awareness about responsible listening among the younger generation |
- Number of students involved (total no. of students)
- Number of schools involved (total no. of schools) |
Increase awareness about the importance of hearing well-being and the impacts of noise pollution among communities |
- Number of mapped noise measurements (total no. of measurements)
- Number of users of the “Listen Responsibly” app (total no. of users) |
baseline
Support the activities of the Group Foundations to spread the “sound of inclusion” |
€0.7 million (2020) |
Promote awareness about responsible listening among the younger generation |
20,000 (2020)
800 (2020) |
Increase awareness about the importance of hearing well-being and the impacts of noise pollution among communities |
4,000 (2020)
2,700 (2020) |
2021
Support the activities of the Group Foundations to spread the “sound of inclusion” |
€1.3 million |
Promote awareness about responsible listening among the younger generation |
24,500 (2020-2021)
1,000 (2020-2021) |
Increase awareness about the importance of hearing well-being and the impacts of noise pollution among communities |
9,000 (2020-2021)
5,700 (2020-2021) |
2022
Support the activities of the Group Foundations to spread the “sound of inclusion” |
€1.5 million |
Promote awareness about responsible listening among the younger generation |
32,000 (2020-2022)
1,530 (2020-2022) |
Increase awareness about the importance of hearing well-being and the impacts of noise pollution among communities |
12,500 (2020-2022)
13,200 (2020-2022) |
ETHICAL BEHAVIOR
We aim to encourage responsible and sustainable practices along the value chain and take action to reduce the environmental impact of our business.
This is how we contribute to the SDG 7 – Affordable & clean energy and SDG 12 – Responsible consumption and production.
GOAL
Integrate sustainability criteria into the responsible management of the supply chain |
Increase the use of renewable energy to limit the environmental impact of the business activities |
Promote the use of rechargeable hearing aids to reduce the use and disposal of batteries |
Target
Integrate sustainability criteria into the responsible management of the supply chain |
Define a global supplier evaluation framework based on ESG risks by 2021, and implement this framework in a pilot country by 2023 |
Increase the use of renewable energy to limit the environmental impact of the business activities |
Increase the use of certified renewable electricity to at least 70% of the electricity consumption of offices and direct shops by 2023, avoiding the related CO2e emissions |
Promote the use of rechargeable hearing aids to reduce the use and disposal of batteries |
Increase the penetration and use of rechargeable hearing aids avoiding the use of more than 200 million batteries per year by 2023 |
kpi
Integrate sustainability criteria into the responsible management of the supply chain |
Define a global framework for the supplier ESG evaluation |
Increase the use of renewable energy to limit the environmental impact of the business activities |
- Share of electricity purchased and certified as coming from renewable sources compared with the total electricity consumption for offices and direct shops7 (%)
- Quantity of CO2e avoided, Scope 2 – Location-based approach (LB) and Market-based approach (MB) - (tonnes of CO2e) |
Promote the use of rechargeable hearing aids to reduce the use and disposal of batteries |
Total number of batteries “saved”8 per year (millions of batteries) |
baseline
Integrate sustainability criteria into the responsible management of the supply chain |
NA (2020) |
Increase the use of renewable energy to limit the environmental impact of the business activities |
28% (2020)
2,893 (2020- LB) 3,763 (2020 - MB) |
Promote the use of rechargeable hearing aids to reduce the use and disposal of batteries |
74 million |
2021
Integrate sustainability criteria into the responsible management of the supply chain |
Framework defined |
Increase the use of renewable energy to limit the environmental impact of the business activities |
30%
2,984 (LB) 4,397 (MB) |
Promote the use of rechargeable hearing aids to reduce the use and disposal of batteries |
131 million |
2022
Integrate sustainability criteria into the responsible management of the supply chain |
Integration of the Supplier Code of Conduct into the qualification process |
Increase the use of renewable energy to limit the environmental impact of the business activities |
52%
4,054 (LB) 5,701 (MB) |
Promote the use of rechargeable hearing aids to reduce the use and disposal of batteries |
194 million |
7 The increase in the share of electricity purchased and certified as coming from renewable sources is affected by the contracts already in place with local suppliers. Compared to last year, in 2022 this type of procurement was also activated in France and Spain.
8 The quantity of saved batteries is estimated on the basis of the number of rechargeable devices sold and in circulation, the average quantity of batteries used annually by a non-rechargeable device, and an average device’s life of 5 years.
Sustainability plan figures in excel
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