We have a policy of zero tolerance towards corruption and, in 2017, the group Anti-Corruption Policy was approved, intending to ensure daily activities are carried out ethically, protecting value creation and those core values on which the Company's activities are founded. The provisions and guidelines contained in the Policy are inspired by our corporate culture and by the behavioural principles stated in our Code of Ethics, which have been developed by analysing the activities potentially exposing Amplifon to corruption risk.

To support this, during 2020 a new Whistleblowing System was introduced with the aim to guarantee a safe, respectful and protected workplace. It constitutes a set of rules and means of communication to report, with the guarantee of confidentiality, any breach or well-founded suspicion of a breach, as well as any behavior that does not comply with the Code of Ethics, the Anti-Corruption Policy, internal policies and procedures (such as, for example, the Organizational Model 23 for the Parent Company), as well as laws and regulations applicable to each company of the Group.

All our people and those representing us in various ways are required to uphold the high standards established in our Code of Ethics.

We have an internal control and risk management system, a set of rules, procedures and organizational structures to identify, measure, manage and constantly monitor the main risks.

Lastly, as stipulated in our Code of Ethics, people in direct contact with customers must provide full and accurate information about products and services, as well as any other information necessary to be able to make an informed decision.

In addition, we respond to competition by constantly monitoring market developments and guiding its investments primarily towards differentiating the service we offer and making new acquisitions, always maintaining a fair competition approach.