Transparency and fairness
Given the major role we play in the hearing care sector, our way of doing business is permeated by respect for the highest ethical principles, values and standards of integrity. We are committed to operating responsibly along the entire value chain, respectful of the environment, and to guaranteeing maximum transparency to all our stakeholders.
CARING FOR THE ENVIRONMENT
Even though our business model is based on retail
activities and on the offer of services, and does not include any industrial or
production activities, at Amplifon we are sensitive and attentive to
environmental issues and the challenges posed by climate change.
for lower emissions
FOR LOWER CONSUMPTION
Local facility teams implement energy consumption optimization actions, such as the progressive replacement of conventional lights in direct stores with LED lights.
In 2022 the ratio between total energy consumption and revenues (energy intensity) was around 10.1%, a substantial decrease compared with pre-pandemic levels, despite the overall consumption increase due to the recovery of full business activities.
FOR LOWER WASTE
Looking at the entire value chain, our business also offers us many opportunities in terms of the prevention of waste production and disposal.
Thanks to the sale and use of rechargeable hearing aids, in 2022 we contributed to the saving of about 194 million batteries that would otherwise have been used by customers, increasing in comparison with 2021 (131 million batteries saved).
for a greater awareness
In line with our Code of Ethics and Sustainability Policy, we are increasingly focusing on the challenges posed by climate change, and we monitor our activities not only at the office and store level, but also throughout the entire value chain.
In 2022 we completed the Group's full carbon footprint for the first time, following the completion of the Scope 3 indirect emissions inventory. This work is the basis to subsequently develop our climate strategy.
MONITORING OF ENVIRONMENTAL PERFORMANCES
Since 2017 we strive to track energy consumption, as well as estimating our direct (i.e., car fleet, heating, air conditioning) and indirect emissions arising from electricity purchase and business travels. In 2022, we completed the analysis of our carbon footprint, by extending the analysis to all the indirect Scope 3 emission categories. Scope 3 emissions resulted to account for more than 90% of the Group’s overall emissions.
Furthermore, we monitor the waste produced to assess potential reduction strategies and, starting from 2022, we extended such monitoring to our direct stores network (previously limited to HQs only).
ETHICAL BEHAVIOR AND CONDUCT STANDARDS
We are strongly committed to running our activities in accordance with local regulatory frameworks and with the highest ethical and moral standards, thus actively working to prevent any type of unethical business practice.
Zero tolerance for corruption
We have a policy of zero tolerance towards corruption and, in 2017, the group Anti-Corruption Policy was approved, intending to ensure daily activities are carried out ethically, protecting value creation and those core values on which the Company's activities are founded. The provisions and guidelines contained in the Policy are inspired by our corporate culture and by the behavioural principles stated in our Code of Ethics, which have been developed by analysing the activities potentially exposing Amplifon to corruption risk.
To support this, during 2020 a new Whistleblowing System was introduced with the aim to guarantee a safe, respectful and protected workplace. It constitutes a set of rules and means of communication to report, with the guarantee of confidentiality, any breach or well-founded suspicion of a breach, as well as any behavior that does not comply with the Code of Ethics, the Anti-Corruption Policy, internal policies and procedures (such as, for example, the Organizational Model 23 for the Parent Company), as well as laws and regulations applicable to each company of the Group.
Business ethics and fair competition
All our people and those representing us in various ways are required to uphold the high standards established in our Code of Ethics.
Lastly, as stipulated in our Code of Ethics, people in direct contact with customers must provide full and accurate information about products and services, as well as any other information necessary to be able to make an informed decision.
In addition, we respond to competition by constantly monitoring market developments and guiding its investments primarily towards differentiating the service we offer and making new acquisitions, always maintaining a fair competition approach.