PRIORITIES AND STAKEHOLDERS
Our stakeholders are our priority
We operate in a dynamic international context, where the involvement of stakeholders - based on the values of honesty, transparency, and open dialog - is essential for pursuing our goal of generating shared economic and social value.
For this reason, adopting a perspective of mutual learning and sharing, we constantly promote activities of listening, interaction, and dialog, in order to develop the most sustainable growth strategies.
In 2022, we updated our stakeholder categories, defining a Stakeholder Engagement Plan that will allow us to engage, on a rotation basis over the next three years, the majority of our stakeholders. Using different interactive modalities and based on a structured process, this Plan will translate into a new materiality analysis update process.
Who are our stakeholders
We are in regular contact with our key stakeholders (people suffering from hearing loss & caregivers, workforce, franchisees & agents, industry & consumers associations, shareholders, providers of capital, & financial community) as well as with hearing aid manufacturers, trade unions, the academia & medical class, indirect suppliers & other value chain actors, regulatory authorities & health care systems, local & global communities, and the media.
PEOPLE WITH HEARING LOSS & CAREGIVERS
FRANCHISEES & AGENTS
SHAREHOLDERS, PROVIDERS OF CAPITAL, FIN. COMMUNITY
INDUSTRY & CONSUMERS ASSOCIATIONS
Our materiality analysis
The materiality analysis represents the pivotal process underlying the drafting of our Sustainability Report, and aims to identify, among the various economic, environmental and social topics, those matters which, at the same time, are the most important for both our Organization and our stakeholders.
Already back in 2021, we introduced the concept of “double materiality”, valuing at the same time both Amplifon’s contribution to individual economic, environmental, and social topics significant to the market, environment and people (ESG materiality), as well as to what extent these global topics and macro-trends can impact the Company’s financial performance and its ability to create value (financial materiality).
This specific dual perspective was utilized also in 2022, employing a dynamic approach, looking at current sector trends and drivers and at the ESG world. We are conscious that today’s non-material topics could gain relevance in the near future
what is relevant for us
Find out how we approach our material topics.
Product and service innovation and customization are vital for us. We pay the utmost attention to the accessibility to hearing care, quality and safety for customers, data privacy and cybersecurity.
Local communities and future generations
Our contribution to community well-being as well as awareness-raising and education towards hearing care reflects the responsibility we feel in promoting social inclusion.
THE VALUE CHAIN AND ENVIRONMENT IN WHICH WE OPERATE
It is important to guarantee the integrity of the company's practices through anti-corruption policies and business ethics, as well as caring for the environment and the responsible management of the supply chain.