Sustainability Plan
Listening ahead
For us at Amplifon, listening to our stakeholders is the key to all our initiatives: listening to customers and their needs, listening to all our people and their passions, listening to local communities and future generations, listening to the regulatory framework and the environment where we operate.
In 2020, we put our commitment areas into practice by launching our first Sustainability Plan, 'Listening Ahead', for the 2021-2023 period. After three years, we have redesigned a new Sustainability Plan, more integrated with our business strategies and in consideration of the priorities and demands of our stakeholders, always consistent with our corporate culture, and highlighting our contribution to the United Nations 2030 Agenda for Sustainable Development, as well as the Sustainable Development Goals (SDGs) more relevant to our business.
Sustainability Plan
OUR SUSTAINABILITY GOALS
PRODUCT & SERVICE STEWARDSHIP
We aim to raise awareness and accessibility of hearing care by providing innovative experiences and listening to the needs of our customers.
This is how we contribute to the SDG 3 - Good health & well-being and SDG 8 - Decent work & economic growth.
New Sustainability Plan
GOAL
|
Facilitate access to hearing care and improve the lives of as many people as possible |
|
Promote increasingly innovative and engaging hearing experience |
|
Support students and professionals in joining the hearing care sector |
|
Improve the sustainability characteristics of the Amplifon branded products’ packaging |
Target
|
Facilitate access to hearing care and improve the lives of as many people as possible |
Offer free complete hearing tests1, generating a total saving of more than €600 million for prospects and customers in the period 2024-2026 |
|
Promote increasingly innovative and engaging hearing experience |
Implement the New Store Protocol in at least one-third of countries by 2026 |
|
Support students and professionals in joining the hearing care sector |
Globally invest in future audiologists and hearing care professionals by offering adult professional programs and licensing support involving at least 800 people in the period 2024-2026 |
|
Improve the sustainability characteristics of the Amplifon branded products’ packaging |
Define and launch a new Amplifon-branded product re-usable packaging with revised material, by 2025 |
kpi
|
Facilitate access to hearing care and improve the lives of as many people as possible |
Clients and prospects’ annual economic savings (millions €) |
|
Promote increasingly innovative and engaging hearing experience |
Percentage of countries adopting the New Store Protocol (%) |
|
Support students and professionals in joining the hearing care sector |
Number of students, professionals and, junior professionals supported (nr.) |
|
Improve the sustainability characteristics of the Amplifon branded products’ packaging |
Launch of the new re-usable packaging (y/n) |
baseline (2023)
|
Facilitate access to hearing care and improve the lives of as many people as possible |
€ 184 million |
|
Promote increasingly innovative and engaging hearing experience |
4% |
|
Support students and professionals in joining the hearing care sector |
365 |
|
Improve the sustainability characteristics of the Amplifon branded products’ packaging |
- |
1 Compared to the target included in the previous Plan, this target is calculated on the only individuals who received a complete test (i.e., on four frequencies) for a selection of countries (10 out of 26) for which data is availablein the new front office systems; the two targets are therefore not comparable. Savings are estimated on the basis of the average cost of hearing tests offered free of charge to customers.
Sustainability Plan 2021-2023
GOAL
|
Promote awareness of the importance of hearing, breaking down barriers and stigmatization |
|
Facilitate access to hearing care and improve the life of as many people as possible |
|
Promote increasingly innovative, engaging and digital solutions |
Target
|
Promote awareness of the importance of hearing, breaking down barriers and stigmatization |
Raise awareness every year about hearing care among more than 160 million people over the age of 55 until 2023 through TV campaigns and telemarketing |
|
Facilitate access to hearing care and improve the life of as many people as possible |
Offer free hearing tests, generating a total saving of more than €700 million for customers and prospects in the three years period 2021-2023 |
|
Promote increasingly innovative, engaging and digital solutions |
Achieve at least 85% global penetration of the Amplifon Product Experience (APE) in the addressable market of various Countries by 20234 |
kpi
|
Promote awareness of the importance of hearing, breaking down barriers and stigmatization |
Number of people over the age of 55 reached by awareness-raising campaigns per year (millions of people) |
|
Facilitate access to hearing care and improve the life of as many people as possible |
Annual financial saving for customers and prospects3 (€ million) |
|
Promote increasingly innovative, engaging and digital solutions |
APE penetration rate (in terms of units sold) in the addressable markets (%) |
baseline
|
Promote awareness of the importance of hearing, breaking down barriers and stigmatization |
151 million (2020) |
|
Facilitate access to hearing care and improve the life of as many people as possible |
€142 million (2020) |
|
Promote increasingly innovative, engaging and digital solutions |
79% (2020) |
2021
|
Promote awareness of the importance of hearing, breaking down barriers and stigmatization |
177 million |
|
Facilitate access to hearing care and improve the life of as many people as possible |
€200 million |
|
Promote increasingly innovative, engaging and digital solutions |
89% |
2022
|
Promote awareness of the importance of hearing, breaking down barriers and stigmatization |
156 million |
|
Facilitate access to hearing care and improve the life of as many people as possible |
€289 million |
|
Promote increasingly innovative, engaging and digital solutions |
95% |
2023
|
Promote awareness of the importance of hearing, breaking down barriers and stigmatization |
138 million2 |
|
Facilitate access to hearing care and improve the life of as many people as possible |
€295 million |
|
Promote increasingly innovative, engaging and digital solutions |
96% |
2 The planning of TV campaigns in selected countries, including Germany, was revised in 2023, in part to benefit from increased investment in other channels, particularly digital.
3 Financial saving is estimated on the basis of the average cost of hearing tests that are offered free of charge to customers in most countries.
4 The addressable market refers to the market segment where the sale of APE products is applicable.
PEOPLE EMPOWERMENT
We aim to attract, develop and retain the best talents to ensure the sustainability of the business, promoting diversity among our people.
This is how we contribute to SDG 5 – Gender equality and SDG 8 - Decent work & economic growth.
New Sustainability Plan
GOAL
|
Strengthen the leadership and functional skills of all employees globally |
|
Ensure a solid succession pipeline for key roles |
|
Ensure a healthy, engaging, and inclusive winning workplace |
|
Promote equal opportunities at all levels of the organization |
Target
|
Strengthen the leadership and functional skills of all employees globally |
Provide at least 3 days on average of training per year per capita for back-office employees (of which at least 2 hours on average of training on sustainability-related topics) and field force employees, up to 2026 |
|
Ensure a solid succession pipeline for key roles |
Ensure that at least 40% of the back-office population is assessed as talents & high performers every year up to 2026
Ensure that at least 30% of the field force is assessed as talents & high performers by 2026 in the countries where the new assessment system for the field force is implemented |
|
Ensure a healthy, engaging, and inclusive winning workplace |
Obtain the Top Employer Global Certification by 2026 |
|
Promote equal opportunities at all levels of the organization |
Maintain an appropriate level of gender representation in the global back-office population (at least above 50%) every year up to 2028, and increase it in the global leadership population (at least up to 35%) by 2028
Launch a new Global DEIB Action Plan by 2024, including bias-free workshops for the DEIB committee & core team, and all global leaders, by 2024 |
kpi
|
Strengthen the leadership and functional skills of all employees globally |
Average number of days of training per back-office employee per year (days/year)
Average number of hours of training per back-office employee per year (hours/year)
Average number of days of training per field force5 employee per year (days/year) |
|
Ensure a solid succession pipeline for key roles |
Percentage of talents & high performers per year in the back-office population (%)
Percentage of talents & high performers per year in the field force population according to the new assessment system (%) |
|
Ensure a healthy, engaging, and inclusive winning workplace |
Global Top Employer certification obtainment (y/n) |
|
Promote equal opportunities at all levels of the organization |
Percentage of female employees in the global back-office population (%)
Percentage of female employees in the global leadership population (%)
Launch of the DEIB Action Plan with bias-free workshops (y/n) |
baseline (2023)
|
Strengthen the leadership and functional skills of all employees globally |
3.6
0.41
3.7 |
|
Ensure a solid succession pipeline for key roles |
43%
27% |
|
Ensure a healthy, engaging, and inclusive winning workplace |
Certification for EU, NA, Colombia, NZ |
|
Promote equal opportunities at all levels of the organization |
53%
27%
- |
5 Including non-employee field force personnel, excluding franchisees.
Sustainability Plan 2021-2023
GOAL
|
Strengthen the leadership and functional skills of all employees globally |
|
Ensure a solid succession pipeline for key roles |
|
Ensure a healthy and inclusive winning workplace driven by communication and involvement |
|
Promote equal opportunities at all levels of the business |
Target
|
Strengthen the leadership and functional skills of all employees globally |
Provide at least 3 days on average of training per year per capita for back-office staff and for the global field force (excluding specific plans), with unlimited access to the e-learning training platform until 2023 |
|
Ensure a solid succession pipeline for key roles |
Ensure that at least 40% of the back-office population is assessed as talents & high performers to access the succession pipeline by 2023 |
|
Ensure a healthy and inclusive winning workplace driven by communication and involvement |
Ensure a participation rate of at least 85% in the global engagement survey, with at least 90% of respondents stating that they feel engaged (rating >=3) until 20237 |
|
Promote equal opportunities at all levels of the business |
Maintain an appropriate level of gender representation in the global back-office population (always above 50%) and the global leadership population (always above 25%) until 2023 |
kpi
|
Strengthen the leadership and functional skills of all employees globally |
- Average number of training days per person per year – back-office (days/year)
- Average number of training days per person per year – field force6 (days/year) |
|
Ensure a solid succession pipeline for key roles |
Percentage of talents & high performers per year in the back-office population (%) |
|
Ensure a healthy and inclusive winning workplace driven by communication and involvement |
- Global engagement survey participation rate (%)
- Percentage of respondents giving a rating >=3 on a scale from 1 to 5 (%)) |
|
Promote equal opportunities at all levels of the business |
- Percentage of female employees in the global back-office population (%)
- Percentage of female employees in the global leadership population (%) |
baseline
|
Strengthen the leadership and functional skills of all employees globally |
1.6 (2020)
2.8 (2020) |
|
Ensure a solid succession pipeline for key roles |
36% (2020) |
|
Ensure a healthy and inclusive winning workplace driven by communication and involvement |
81% (2019)
92% (2019) |
|
Promote equal opportunities at all levels of the business |
57% (2020)
27% (2020) |
2021
|
Strengthen the leadership and functional skills of all employees globally |
3.0
3.6 |
|
Ensure a solid succession pipeline for key roles |
36% |
|
Ensure a healthy and inclusive winning workplace driven by communication and involvement |
80%
88% |
|
Promote equal opportunities at all levels of the business |
55%
30% |
2022
|
Strengthen the leadership and functional skills of all employees globally |
3.6
4.0 |
|
Ensure a solid succession pipeline for key roles |
39% |
|
Ensure a healthy and inclusive winning workplace driven by communication and involvement |
NA
NA |
|
Promote equal opportunities at all levels of the business |
52%
29% |
2023
|
Strengthen the leadership and functional skills of all employees globally |
3.6
3.7 |
|
Ensure a solid succession pipeline for key roles |
43% |
|
Ensure a healthy and inclusive winning workplace driven by communication and involvement |
87%
88% |
|
Promote equal opportunities at all levels of the business |
53%
27% |
6 Including non-employee field force personnel, excluding franchisees. The 2021 and 2022 figures for average training days for the field force have been corrected following an alignment in the calculation methodology andare in any case above the target set.
7 Performance in the global engagement survey, which is conducted every two years, was affected by the large number of acquisitions of stores and new companies during 2023, for which the integration process is still ongoing.In fact, although the number of respondents who expressed a positive opinion of the company is slightly lower than the target (88% vs. 90%), the figure remains stable compared to 2021 (88%), while there is a strongincrease in the response rate (87%), which exceeds the target set for the three-year period (85%).
COMMUNITY IMPACT
We aim to promote social inclusion and to spread greater awareness about hearing-loss prevention, hearing well-being, responsible listening and the impact of noise pollution.
This is how we contribute to the SDG 3 – Good health & well-being and SDG 10 – Reduced inequalities.
New Sustainability Plan
GOAL
|
Promote awareness about responsible listening and increase awareness about hearing care well-being |
|
Support employee volunteering, ambassadorship, and engagement initiatives |
|
Support the Group Foundations’ activities to spread the “sound of inclusion” |
Target
|
Promote awareness about responsible listening and increase awareness about hearing care well-being |
Extend the “Listen Responsibly” program to involve a total of at least 10 million people under 35 (including students) through digital communication campaigns and events by 2028
Reach at least 50,000 total noise measurements via the noise tracker of the “Listen Responsibly” app by 2026 |
|
Support employee volunteering, ambassadorship, and engagement initiatives |
Reach at least 5,000 employees’ participations in Foundations’ volunteering initiatives and Social Ambassadorship initiatives in the period 2024-2026 |
|
Support the Group Foundations’ activities to spread the “sound of inclusion” |
Contribute to the development of Amplifon Foundation’s activities, also to expand its activities in other countries outside Italy, with at least €5 million donated in the three years 2024-2026 |
kpi
|
Promote awareness about responsible listening and increase awareness about hearing care well-being |
Number of people under 35 reached via the Listen Responsibly program (nr.)
Number of noise measurements mapped (no. of total measurements) |
|
Support employee volunteering, ambassadorship, and engagement initiatives |
Number of participations (no.) |
|
Support the Group Foundations’ activities to spread the “sound of inclusion” |
Amplifon’s financial contribution to the Amplifon Foundation (€ millions) |
baseline (2023)
|
Promote awareness about responsible listening and increase awareness about hearing care well-being |
48,7638
22,779 |
|
Support employee volunteering, ambassadorship, and engagement initiatives |
1,553 |
|
Support the Group Foundations’ activities to spread the “sound of inclusion” |
€4.3 million (2021-2023) |
8 The 2023 baseline only includes students involved in Listen Responsibly initiatives in schools, excluding digital campaigns that will be included from 2024.
Sustainability Plan 2021-2023
GOAL
|
Support the activities of the Group Foundations to spread the “sound of inclusion” |
|
Promote awareness about responsible listening among the younger generation |
|
Increase awareness about the importance of hearing well-being and the impacts of noise pollution among communities |
Target
|
Support the activities of the Group Foundations to spread the “sound of inclusion” |
Contribute to the ramp-up of the Amplifon Foundation with approximately €3 million by 2023 |
|
Promote awareness about responsible listening among the younger generation |
Extend the “Listen Responsibly” program to new Countries and involve a total of at least 40,000 students and 1,600 schools by 2023 |
|
Increase awareness about the importance of hearing well-being and the impacts of noise pollution among communities |
Map at least 20,000 noise measurements from 6,000 people through the noise tracker of the “Listen Responsibly” app by 2023 |
kpi
|
Support the activities of the Group Foundations to spread the “sound of inclusion” |
Amplifon’s financial contribution to the Amplifon Foundation (€ millions) |
|
Promote awareness about responsible listening among the younger generation |
- Number of students involved (total no. of students)
- Number of schools involved (total no. of schools) |
|
Increase awareness about the importance of hearing well-being and the impacts of noise pollution among communities |
- Number of mapped noise measurements (total no. of measurements)
- Number of users of the “Listen Responsibly” app (total no. of users) |
baseline
|
Support the activities of the Group Foundations to spread the “sound of inclusion” |
€0.7 million (2020) |
|
Promote awareness about responsible listening among the younger generation |
20,000 (2020)
800 (2020) |
|
Increase awareness about the importance of hearing well-being and the impacts of noise pollution among communities |
4,000 (2020)
2,700 (2020) |
2021
|
Support the activities of the Group Foundations to spread the “sound of inclusion” |
€1.3 million |
|
Promote awareness about responsible listening among the younger generation |
24,500 (2020-2021)
1,000 (2020-2021) |
|
Increase awareness about the importance of hearing well-being and the impacts of noise pollution among communities |
9,000 (2020-2021)
5,700 (2020-2021) |
2022
|
Support the activities of the Group Foundations to spread the “sound of inclusion” |
€1.5 million |
|
Promote awareness about responsible listening among the younger generation |
32,000 (2020-2022)
1,530 (2020-2022) |
|
Increase awareness about the importance of hearing well-being and the impacts of noise pollution among communities |
12,500 (2020-2022)
13,200 (2020-2022) |
2023
|
Support the activities of the Group Foundations to spread the “sound of inclusion” |
€1.5 million |
|
Promote awareness about responsible listening among the younger generation |
48,763 (2020-2023)
1,709 (2020-2023) |
|
Increase awareness about the importance of hearing well-being and the impacts of noise pollution among communities |
22,779 (2020-2023)
15,716 (2020-2023) |
ETHICAL BEHAVIOR
We aim to encourage responsible and sustainable practices along the value chain and take action to reduce the environmental impact of our business.
This is how we contribute to the SDG 7 – Affordable & clean energy and SDG 12 – Responsible consumption and production.
New Sustainability Plan
GOAL
|
Integrate sustainability criteria into the responsible management of the supply chain |
|
Increase the supply of green electricity and reduce GHG emissions to limit Amplifon’s carbon footprint |
|
Promote the use of rechargeable hearing aids to reduce the use of disposable batteries and properly dispose end-of-life batteries |
Target
|
Integrate sustainability criteria into the responsible management of the supply chain |
Achieve Supplier Code of Conduct (SCoC) acceptance and assess ESG practices of 100% of the main direct suppliers and at least 50% of key indirect suppliers, by spend, by 20269 |
|
Increase the supply of green electricity and reduce GHG emissions to limit Amplifon’s carbon footprint |
Reach 100% of green electricity supply for HQs and direct stores by 2030
Reach more than 60% hybrid or fully electric global car fleet by 2030
Set and submit near-term decarbonization Science-based Targets by 2025 |
|
Promote the use of rechargeable hearing aids to reduce the use of disposable batteries and properly dispose end-of-life batteries |
Increase the penetration and use of rechargeable hearing aids avoiding the use of more than 320 million batteries per year by 2028
Install in at least 50% of direct stores end-of-life battery collectors for a new centralized collection and recycling process by 2026 |
kpi
|
Integrate sustainability criteria into the responsible management of the supply chain |
Direct suppliers’ SCoC acceptance rate (%, by spend)
Direct suppliers’ ESG assessment rate (%, by spend)
Key indirect suppliers’ SCoC acceptance rate (%, by spend)
Key indirect suppliers ESG assessment rate (%, by spend) |
|
Increase the supply of green electricity and reduce GHG emissions to limit Amplifon’s carbon footprint |
Share of green electricity supply for HQs and direct stores (%)
Share of hybrid/fully electric cars within the global fleet (%)
SBTi submission (y/n) |
|
Promote the use of rechargeable hearing aids to reduce the use of disposable batteries and properly dispose end-of-life batteries |
Number of batteries “saved”10 each year (millions of batteries)
Share of direct stores provided with the new battery collectors (%) |
baseline (2023)
|
Integrate sustainability criteria into the responsible management of the supply chain |
79%
-
20%
- |
|
Increase the supply of green electricity and reduce GHG emissions to limit Amplifon’s carbon footprint |
74%
13%
Commitment to SBTi |
|
Promote the use of rechargeable hearing aids to reduce the use of disposable batteries and properly dispose end-of-life batteries |
254 million
- |
9 The suppliers already evaluated in the pilot implementation of the framework in Italy are not included in this target and its baseline as they will be officially included in the roll-out programme of the evaluation frameworkstarting in 2024. In addition, key direct suppliers are defined as global and regional, while key indirect suppliers are defined as strategic/critical.
10 The amount of batteries “saved” per year is estimated based on the number of rechargeable devices sold and in circulation, the average amount of batteries used annually by a non-rechargeable device, and an averagedevice life of five years.
Sustainability Plan 2021-2023
GOAL
|
Integrate sustainability criteria into the responsible management of the supply chain |
|
Increase the use of renewable energy to limit the environmental impact of the business activities |
|
Promote the use of rechargeable hearing aids to reduce the use and disposal of batteries |
Target
|
Integrate sustainability criteria into the responsible management of the supply chain |
Define a global supplier evaluation framework based on ESG risks by 2021, and implement this framework in a pilot country by 2023 |
|
Increase the use of renewable energy to limit the environmental impact of the business activities |
Increase the use of certified renewable electricity to at least 70% of the electricity consumption of offices and direct shops by 2023, avoiding the related CO2e emissions |
|
Promote the use of rechargeable hearing aids to reduce the use and disposal of batteries |
Increase the penetration and use of rechargeable hearing aids avoiding the use of more than 200 million batteries per year by 2023 |
kpi
|
Integrate sustainability criteria into the responsible management of the supply chain |
Define a global framework for the supplier ESG evaluation |
|
Increase the use of renewable energy to limit the environmental impact of the business activities |
- Share of electricity purchased and certified as coming from renewable sources compared with the total electricity consumption for offices and direct shops (%)
- Quantity of CO2e avoided, Scope 2 – Market-based approach (MB) - (tonnes of CO2e) |
|
Promote the use of rechargeable hearing aids to reduce the use and disposal of batteries |
Total number of batteries “saved” per year (millions of batteries) |
baseline
|
Integrate sustainability criteria into the responsible management of the supply chain |
NA (2020) |
|
Increase the use of renewable energy to limit the environmental impact of the business activities |
28% (2020)
3,763 (2020) |
|
Promote the use of rechargeable hearing aids to reduce the use and disposal of batteries |
74 million |
2021
|
Integrate sustainability criteria into the responsible management of the supply chain |
Framework defined |
|
Increase the use of renewable energy to limit the environmental impact of the business activities |
30%
4,397 |
|
Promote the use of rechargeable hearing aids to reduce the use and disposal of batteries |
131 million |
2022
|
Integrate sustainability criteria into the responsible management of the supply chain |
Integration of the Supplier Code of Conduct into the qualification process |
|
Increase the use of renewable energy to limit the environmental impact of the business activities |
52%
5,701 |
|
Promote the use of rechargeable hearing aids to reduce the use and disposal of batteries |
194 million |
2023
|
Integrate sustainability criteria into the responsible management of the supply chain |
Pilot implementation of the framework in Italy |
|
Increase the use of renewable energy to limit the environmental impact of the business activities |
74%
8,621 |
|
Promote the use of rechargeable hearing aids to reduce the use and disposal of batteries |
254 million |
Sustainability plan figures in excel
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