solutions for extraordinary experiences

Expertise, innovation and customization allow us to offer our customers an exceptional, exciting and unique experience.

Attention to service can only be our top priority, and the social mission we carry out requires us to constantly strive to allow every person to rediscover all the emotions of sounds.

INNOVATION AND TECHNOLOGY

We would not be able to best satisfy the demands of our customers without constantly investing in innovation and personalization of hearing solutions. With the Amplifon Product Experience, an integrated system putting people at the heart of a path where service and product are in full synergy, we have redefined the entire customer experience.

Ampli care

With Ampli-care we will give our customers a unique, innovative and engaging experience every day, and support them to meet their every need. We include customers and caregivers in a smooth, uninterrupted journey at all touchpoints, through three pillars: immersive experience, hypersonalized solutions, always-connected support.

Discover Ampli care

PRODUCT AND SERVICE ACCESSIBILITY

Thanks to our global presence, e strive to make hearing care always accessible and available, facilitating overcoming the obstacles that prevent people from seeking expert advice to improve their hearing well-being, and multiplying our global and digital presence.

DIGITAL COMMUNICATION CHANNELS

Both people noticing hearing loss and their family and friends ("influencers"), must have, at any time, all the information they need to make informed choices or give the right advice. For this reason, our digital channels provide clear and easily accessible information about the hearing services and how hearing works, while our websites have dedicated sections that provide influencers with information on how to identify friends or family who could have hearing difficulties.

ALWAYS CLOSE TO OUR CUSTOMERS

Along with the in-store assistance, our hearing care professionals offer telephone and home services to our most vulnerable customers, as well as the sale of batteries online. In addition, the numerous Amplifon App functionalities allow our customers to take advantage of customized services and suggestions to maximize the benefit of our hearing care also remotely. In this way, we guarantee a high-quality service to those in need, both in-store and elsewhere.

QUALITY AND SAFETY FOR CUSTOMERS

We guarantee customer safety to prevent any harm to them, from the fitting phase to the daily use of hearing aids, in full compliance with legal provisions.

Product safety

Manufacturers guarantee hearing aids are manufactured in compliance with all directives, laws and regulations applicable in the countries where they are sold. They are also responsible for the multitude of tests that hearing aids, as medical devices, undergo to guarantee users’ safety. In addition, for each product category, we provide a specific manual for using the product safely. Moreover, we rely on third-party laboratories to evaluate product safety and other technological or production aspects.

Moreover, we have already adopted the necessary procedures to comply with the New Medical Device Regulation (EU) 2017/745 (MDR) and UK-MDR 2022 concerning activities such as complaint handling, labelling, product recall and data management.

Service safety

We select highly qualified hearing care professionals and invest in their continuous training, so as to guarantee the safety of each customer at each stage of their experience.

Our Amplifon App, in-house developed, is CE-marked and is distributed in European Union and APAC countries as a medical device. To obtain this mark, we adapted our Quality Management System to meet the requirements of ISO standard 13485:2016. The same app branded Miracle-Ear has obtained the approval of the FDA to be launched in the United States in 2019.