The Company – worldwide leader in the distribution, fitting and personalization of hearing solutions – wins the prestigious Hörgeräteakustiker 2014 test and comes first out of the thirteen Companies examined. According to the Deutsche Institut für Service-Qualität (DISQ), the quality of the service offered is “excellent“.
Amplifon Deutschland GmbH takes the pole position, out of thirteen companies operating in the sector, in the prestigious “Hörgeräteakustiker 2014” test carried out in Germany by the Deutsche Institut für Service-Qualität (DISQ). The German subsidiary of the Amplifon Group has distinguished itself primarily due to the highly professional counselling skills shown by its staff, and the extra customer-friendly services offered, such as auditory training and free home visits. Amplifon has also been the best in terms of the range of the specialised services offered compared to the other twelve companies tested: in the Amplifon stores customers can choose from a wide assortment of hearing solutions and immediately get an idea of costs.
During the survey, thirteen hearing aid retail chains, which met the criteria of at least 30 branches and a uniform brand appearance in the market, have been involved in ten mystery shopping test visits. In addition to evaluating the competency and kindness of the employees and the overall offer, testers also looked at waiting time and opening hours. The companies’ systems for booking appointments over the phone were also assessed.
“Thanks to our proficiently trained employees and to the collaboration with leading hearing aid manufacturers, we can offer our customers a wide range of innovative hearing solutions and highly professional counselling skills”, says Robert Leitl, Market Director of Amplifon Deutschland. “The positive result of the current service survey awards our choice of placing customer satisfaction as our highest priority, and gives us even more motivation to continue improving our customer service, counselling and the quality of our overall offer in the future“.