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Business model

An exclusive, highly personalized customer experience

Amplifon’s business model is based on innovative technologiesscientific know-how and human touch that is what makes our business model unique in the hearing care retail industry. All the way through the customers’ journey, we keep up a constant dialogue, whether that’s through an initial appointment or one of the follow-up appointments set up to check and adapt the hearing solution to meet specific individual needs.

 

Below is an indicative list of the services we offer worldwide:

 

  • Free hearing test
  • Diagnostic assessments
  • Personalized hearing solutions
  • Hearing aid fittings
  • Hearing aid repairs and maintenance
  • Batteries and spare parts
  • Follow-up consultations and adjustments
  • Hearing protection equipment and advice
  • Funding assistance
  • Global support

 

Amplifon's range of solutions and services can be further explored at the local consumer websites accessing the following link.

Customization: a value we cherish

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A hearing aid has an average life cycle of 4-5 years. After that period, the person feels encouraged to return to Amplifon to look for a new solution, maintaining their relationship with us and continuing their journey. 

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All-round specialised and ongoing support throughout the hearing aid life cycle, with regular assessment of the hearing solution and of the person’s evolving hearing needs.

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30-day free trial, weekly check-ups and fine tuning, with the possibility to return the product at the end of the trial period or move forward with a purchase.

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Hearing care professionals propose the solution best-suited to each person, also addressing topics such as lifestyle, aesthetic preferences, psychological standing and dexterity.

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Fitting and custom-made adaptation using computer systems to meet the person’s needs.

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