An exclusive, highly personalized customer experience
Amplifon’s business model is based on innovative technologies, scientific know-how and human touch that is what makes our business model unique in the hearing care retail industry. All the way through the customers’ journey, we keep up a constant dialogue, whether that’s through an initial appointment or one of the follow-up appointments set up to check and adapt the hearing solution to meet specific individual needs.
Below is an indicative list of the services we offer worldwide:
- Free hearing test
- Diagnostic assessments
- Personalized hearing solutions
- Hearing aid fittings
- Hearing aid repairs and maintenance
- Batteries and spare parts
- Follow-up consultations and adjustments
- Hearing protection equipment and advice
- Funding assistance
- Global support
Amplifon's range of solutions and services can be further explored at the local consumer websites accessing the following link.
Customization: a value we cherish
A hearing aid has an average life cycle of 4-5 years. After that period, the person feels encouraged to return to Amplifon to look for a new solution, maintaining their relationship with us and continuing their journey.
All-round specialised and ongoing support throughout the hearing aid life cycle, with regular assessment of the hearing solution and of the person’s evolving hearing needs.
Comprehensive specialized audiological assessment and in-depth analysis of the person’s needs and lifestyle.
30-day free trial, weekly check-ups and fine tuning, with the possibility to return the product at the end of the trial period or move forward with a purchase.
Hearing care professionals propose the solution best-suited to each person, also addressing topics such as lifestyle, aesthetic preferences, psychological standing and dexterity.