Amplifon is committed to remaining the employer of choice in the industry and believes that it is only through a strong investment in talent engagement and recognition, continuous professional development and people support that its people can achieve their full potential and build a fulfilling career.
Attracting valuable people
Amplifon is committed to attracting people who believe in innovation and excellence, and who are excited by the idea of working in a dynamic international environment. To this end, we have developed 14 country websites dedicated to communicating the attractiveness of our industry and Company, and the professional growth opportunities and vacancies within the organization.
- 1 global career website
- 14 country career websites
- 17,000 followers on LinkedIn
- 8,000 fans on Facebook
Amplifon dedicates considerable time and resources to employee-focused programs and provides a wide range of learning and development opportunities to help employees realize their full potential. In 2016, Amplifon provided a total of around 430,000 training hours, which represented an increase of almost 150% on the previous year.
In 2016, Amplifon launched the first edition of its Amplifon Global Onboarding program (aGO), designed to help the most promising new hires build a solid career foundation based on global strategic awareness and cross-functional collaboration.
For hearing care professionals
Amplifon ensures its network of hearing care professionals is best in class by employing passionate and talented people and always training them in cutting-edge tools and protocols.
In 2015, the Company launched a structured training program extended to all hearing care professionals and field people in the EMEA region. It is aimed at supporting them in the implementation of the new customer experience model and proprietary protocol: the Amplifon 360° experience to funnel and upgrade the expertise of Amplifon personnel, in order to reach a homogenous, outstanding know-how across the network of stores. In 2016, 1,445 hearing care professionals completed their 360° training path.
Amplifon is always keen to recognize those employees who show abilities and growth potential in key countries or international positions, and is willing to invest in their professional development. In 2016, 35 out of the around 100 Company’s talents were promoted and 10 obtained two-year-long international assignments.
The T-Lab is a periodic, structured and formal process to identify the people with the capabilities and potential to cover key positions. They are provided with greater visibility, international and accelerated career opportunities, assignment to global projects, development programs at top-ranked business schools, mentoring, and specific incentive and retention plans.
The Green and Blue Compass Programs are residential, international programs aimed at boosting talents’ leadership, managerial and self-development skills as well as encouraging international networking and knowledge exchange. The Compass programs are delivered in partnership with Ashridge Executive Education Hult and offered across all areas and levels within the Company.
Engagement and welbeing
Amplifon values everyone’s efforts and wants its people to feel fulfilled and engaged with their work. In 2016, after years surveying employees at country level, the Company launched its first global engagement survey consisting of an online questionnaire submitted to the all Amplifon employees worldwide and agents in Italy.
Recognition and reward
Amplifon knows reward and recognition are key to attracting and retaining the best talent and is strongly committed to valuing the outstanding efforts and achievements of its workforce and driving a culture of continuous feedback. We also believe in pay for performance and in recognizing premium contribution in delivering both results and customer care. That is why our reward policy is:
- closely focused and aligned to the Company’s strategy;
- attractive, both globally and in local markets;
- simple and comprehensible;
- designed to motivate people to achieve their objectives, which must be challenging but fair and clearly communicated.
Amplifon reviews performance using transparent criteria to measure the core competencies needed to succeed in the hearing care retail arena: customer focus, team skills, operational excellence, leadership traits and orientation to value creation.
Performance stock grant
Every year Amplifon distributes shares not only to its top managers, but also to its talents and best-performing audiologist all over the world, as we truly believe in sharing value with the people who make its creation possible. In 2016, about 610 audiologists benefited from our Performance Stock Grant Plan.
High achievers club
Amplifon also uses performance monitoring to identify high achievers, who are invited to join a “High Achievers” club held at country level. Members receive benefits, as well as networking opportunities and access to special events.
Charles Holland Award
Every year, Amplifon’s 4,000+ stores are rigorously assessed in 5 categories – customer care, innovation, growth, teamwork and productivity – and the best 50 stores across the world are rewarded with the Charles Holland Award, the Company’s highest recognition for store excellence.