Customer relation is the very foundation of our daily activity, that is why we strive to constantly reinforce it. We do so by means of our values and brands and by devoting the greatest attention to our customers together with innovative services and the best solutions.
Our way of caring
Commitment to our customers
Amplifon 360° experience
We strongly believe in the importance of guiding customers throughout their journey to rediscover the joy of hearing, from the hearing assessment to the follow-up phase. Thanks to great investments in innovative services, user-friendly technologies and customer-oriented research, we developed Amplifon 360°, a protocol that entails a strong customer involvement in the hearing assessment and care.
To better understand customer expectations, and thus deliver an even more satisfying level of service, we developed a unique environment to collect and manage customer feedback.
In this context, a structured customer satisfaction survey has been created to standardize results among all the countries so that they are accurate and comparable.
Our multichannel approach is aimed not only at strengthening relationships but also at providing accurate information. We are present on several digital channels (web, social media and mobile), investing significant effort and resources into social networking, as a means of being closer to our customers and providing information on hearing health. We constantly monitor social media sentiment striving to fulfill all online requests.
Amplifon's new brand identity
In 2016, we launched our new brand identity. It is based on the expertise of our people, on our pioneering nature and on the quality of the service we offer our customers. Our new brand line “Hear, feel, live” underlines our commitment to giving back the joy of hearing to people so that they can enjoy a full life.